Terms & Conditions

INTRODUCTION

The website TheOliveHive.com is an online commercial store for the sale of products and services via the Internet (hereinafter referred to as the online store or website) created and operated by the company under the name PATSI & CO LLC based in Tampa, FL, USA and is legally represented by owners, e-mail address info@TheOliveHive.com.

The following terms and conditions will apply to the use of the online store under the brand name TheOliveHive.com. Any user who enters and trades or uses the services of the online store (hereinafter referred to as "visitor" and / or "user" or "customer" depending on whether he is limited to visiting only the store or places orders shall be deemed to agree and unconditionally accept the following terms herein, without exception. If a user does not agree with these terms, then he must responsibly refrain from visiting, using the website as well as from any transaction or use of the services of the online store.

These terms of transaction cover every transaction (sale of products and their shipment) between the user and TheOliveHive.com. Their acceptance carries the same legal significance as of signing a written agreement.

TheOliveHive.com considers that the persons who deal with the site are capable of legal action and the submission of an order is a valid statement of will.

Each submission of an online order form means your acceptance of these terms of use.

To complete the order, it is necessary to complete and send the special order form of the website TheOliveHive.com. Your order is considered valid when you receive in the e-mail you used the relevant notification from TheOliveHive.com, that your order has been received. The relevant confirmation email includes all the details of your order. If you find any errors, you should notify the COMPANY immediately. 

At any stage of your order you can cancel it by sending an email to the email address info@TheOliveHive.com.

TRANSACTION SECURITY

Transactions with the online store of TheOliveHive.com are made via encrypted communications (SSL) by Shopify.com.

PAYMENT METHODS - CARD PAYMENT

The online store TheOliveHive.com allows the user to pay by credit card, TheOliveHive.com does not store credit card information, as transactions are automatically forwarded to the bank system. 

LIMITATION OF LIABILITY 

The COMPANY in the context of its transactions from the online store is not responsible and is not obliged to compensate for any damage or loss arising from the cancellation of orders, non-execution or delay in execution, for any reason. It does not guarantee the availability of the products displayed in the online store, but informs the customer on the basis of the current available data about the availability or not. In case of change of these data, the COMPANY informs the customers in time about the unavailability in which case it bears no further responsibility. The online store provides the content (e.g. information, names, photos, illustrations), products and services available through the website "as is ". In no case is the COMPANY liable for any claims of legal or civil or/and penal nature nor for any damage (incidental, special or consequential, which indicatively and not restrictively, individually or/and jointly, consists in loss of profits, data, earnings, monetary compensation, etc.) that guests of the website or third parties may suffer due to reasons related to the operation or non-operation or/and the use of the website or/and due to inability of the website to provide services or/and information or/and any prohibited interventions of third parties in products or/and services or/and information provided through the website.

 

PLACE OF CONTRACT

Florida is considered as the place of preparation of the contract, where the COMPANY is based.

 

TIME OF SERVICE FULFILMENT

After the completion of the order, the consumer receives proof of receipt of the order at the e-mail address stated during the registration. The products are delivered to the courier service within one to three days from the place of the order. Any corrections to the order must be made before it is shipped.

If the products ordered by the user are not delivered through fault of the COMPANY within thirty (30) days, the user is entitled to withdraw from the contract. 

 

DURATION OF PRICE AND OFFER

As the transactions take place in real time, the binding price is the one at which the buyer placed the order. This price is valid for as long as it is listed on the website TheOliveHive.com. Subsequent re-pricing does not affect pending orders. In case of valid correction of the order by the user, the binding price is the one that is valid at the time of correction and not the execution of the order.

 

CONTRACT TERMINATION AND WITHDRAWAL RIGHTS

The provisions of the Civil Code and consumer legislation apply to the rights of termination and withdrawal from the contract.

In case of termination and / or withdrawal from the purchase you should inform in writing at TheOliveHive.com.

The Electronic Dispute Resolution (Online Dispute Resolution - ODR) platform of the European Commission has been launched since February 15, 2016, which allows both consumers and traders to resolve out-of-court and electronic disputes. whether they relate to domestic or cross-border transactions. ODR is directly linked to the competent Alternative Dispute Resolution (ADR) bodies in each country, which undertake the handling of complaints.

 

PERSONAL DATA

The COMPANY of the online store TheOliveHive.com at regular intervals sends informational material, email, newsletters, SMS, etc. to the users of the site. Each user reserves the right to request in writing via e-mail from the COMPANY the deletion of his personal data from the database of TheOliveHive.com.

SMS Policy

Consent for SMS Communication: By providing your mobile number to us, you consent to receive transactional and promotional SMS messages from The Olive Hive. These messages may include order updates, account notifications, promotions, and other relevant information.

Message Frequency: We strive to limit the number of SMS messages sent to you. However, you may receive periodic messages related to your account activity, order status, promotions, and important updates. Message frequency may vary.

Opting Out: You have the option to opt out of receiving promotional messages at any time. To stop receiving promotional SMS messages, please reply with "STOP" to any message you receive from us. Please note that opting out of promotional messages does not affect transactional messages related to your account or orders.

Data and Messaging Rates: Standard message and data rates may apply to SMS messages sent and received. Contact your mobile service provider for details on rates and charges.

Data Privacy and Security: We are committed to protecting your privacy and personal information. Your mobile number will only be used for the purposes outlined in this SMS policy and our Privacy Policy. We do not share your mobile number with third parties for marketing purposes without your explicit consent.

Contact Information: If you have any questions or concerns regarding our SMS policy or your communication preferences, please contact us at info@theolivehive.com

Changes to SMS Policy: We reserve the right to update or modify this SMS policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services after the posting of any changes indicates your acceptance of such changes.

By providing your mobile number and using our services, you acknowledge that you have read, understood, and agree to abide by this SMS policy. 

FORCE MAJEURE

THE COMPANY is not responsible for delays in execution of the order (including delivery) due to cases that cannot be attributed to fault of the COMPANY or due to force majeure and will be entitled to an extension of execution time. Indicatively and not restrictively such cases are: strikes, floods, natural disasters, terrorist acts or any situation that does not depend on the COMPANY, such as problems and delays on the part of suppliers to supply their products. 

 

APPLICABLE LAW AND JURISDICTION

This Agreement is governed by Federal Law and is subject to the exclusive jurisdiction of the courts of Tampa, FL.

 

USER RESPONSIBILITY

Users agree and accept the responsibility not to use the online store TheOliveHive.com for:

• Posting, publishing, e-mailing or otherwise transmitting any content that is unlawful, harmful, threatening, offensive, defamatory, vulgar, obscene, libelous, violates someone else's privacy, shows empathy, national or other discrimination, may cause harm to minors in any way for any reason and in addition cause unlawful infringement and harm to any third party, whether it infringes the confidentiality or privacy of any personal information

• Posting, publishing, e-mailing or otherwise transmitting in other ways any content that offends social ethics, social values, minors, etc.

• Posting, publishing, e-mailing or otherwise transmitting in other ways any content that users do not have the right to transmit in accordance with the law or applicable contracts (such as inside information, proprietary and confidential information acquired or disclosed as part of work relations or covered by confidentiality agreements)

• Posting, publishing, e-mailing or otherwise transmitting in other ways any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of others

• Posting, publishing, e-mailing or otherwise transmitting in other ways material that contains viruses, malwares or any other code, files or programs designed to interrupt or damage, destroy or equip the operation of any computer software or hardware

• Intentional or unintentional violation of applicable law or regulations

• Harassment of third parties in any way

• Collect or store personal data about other users

 

INTELLECTUAL PROPERTY RIGHTS (COPYRIGHT)

The entire content of the website TheOliveHive.com, including the distinctive titles, brands, trademarks, texts, images, graphics, photos, illustrations, digital files, software and generally any kind of file is the intellectual property of the content providers who work with the COMPANY and is governed by national, European and international provisions on Intellectual Property. It is therefore expressly prohibited to reproduce, republish, copy, store, sell, transmit, distribute, publish, execute, translate, collect and use any product catalogs, product descriptions or prices and in general the contents of the online store, download or copy data, modify in any way, in part or in summary, without the explicit prior written consent of the COMPANY or the beneficiary. Registered trademarks and brands appearing in this website are registered trademarks and are protected by the above copyright provisions.

 

LINKS AT TheOliveHive.com

Concerning links appearing in the online store that refer to other websites in the form of links, the COMPANY is not responsible for their content and services, as well as for the terms of management and protection of personal data, nor does it guarantee their availability. THE COMPANY is not responsible for internet broadcasts or any form of transmission received from any linked website. The COMPANY provides these links in its online store, only to facilitate the use of the online store. The user / customer of linked sites is solely responsible for any problem that may arise due to the content and / or services.

If you have noticed any problems in the content of the website related to legal or ethical issues, please notify us at info@ TheOliveHive.com in order to proceed with their immediate treatment.