Help Center
Orders
When will my order ship?
All orders containing in-stock items typically ship from our warehouse in 1-3 business days.
How do I change or cancel my order?
Once an order has been placed, we are unable to make any changes.
To ensure all orders are promptly shipped and delivered as quickly as possible, the order shipment queue cannot be interrupted.
Please feel free to contact the courier if you wish to make any changes to your delivery address.
CONTACT US
We are open Monday-Friday and closed on weekends. If you send a request during off hours, please note that you will receive a response from our Customer Experience Team within 2-3 business days.
How do I track my order?
After your order has shipped, you will receive a unique link via email to your order’s current status, where you can watch your shipment in real time.
What if my order is incorrect or damaged?
We apologize if anything like this ever occurs!! We are happy to look into this for you and make it right. In order to proceed, please click the link below to open a ticket. Please provide a picture of the item for quality control to ensure we bring this to the our team’s attention.
Is it possible to send a gift message on orders?
You can add gift messages to any order during checkout.
Returns & Exchanges
What is your return & exchange policy?
We want all our customers to be happy. If, for whatever reason, you are not, please reach out to us. For order inquiries and questions, please email us at info@theolivehive.com
Products & Care
What is the best way to store my olive oil?
Keep olive oil in a cool, dark place, away from direct sunlight and heat. Ideally, store it in a pantry or cupboard. Excessive heat can lead to rancidity. Maintain a consistent temperature where you store the olive oil. Fluctuations in temperature can also affect its quality. Avoid storing it near the stove or any other heat source.
Should I refrigerate my olive oil?
Refrigerating olive oil is a topic of debate among experts, and opinions vary. Generally, olive oil tends to thicken and may become cloudy when refrigerated due to the natural waxes and fatty acids in the oil solidifying at lower temperatures. However, this doesn't necessarily harm the oil, and it will return to its normal consistency when brought back to room temperature. Refrigeration can slow down the oxidation process and extend the shelf life of olive oil. Oxidation is one of the main factors that can cause the oil to go rancid, leading to a deterioration in flavor and nutritional quality. By keeping olive oil in the refrigerator, you reduce the exposure to light, heat, and air, which can contribute to a longer shelf life.
Delivery & Shipping
Where does The Olive Hive ship?
We ship to all 50 states in the US.
Where does The Olive Hive ship from?
Orders ship from our Fort Lauderdale, FL.
U.S. Shipping
Our customers get fast, free shipping on all orders over $75 in the US, excluding Hawaii and Alaska. Other orders qualify for our discounted flat rate of $10.00 for standard shipping for any order shipping domestically within the US, excluding Hawaii and Alaska.
Do you have physical store locations?
Currently we don`t have any locations in the US. We`re working on opening one soon!
What are the shipping rates?
All shipments are sent from Fort Lauderdale, Florida. Orders ship between Monday-Friday only, excluding holidays.
Economy Shipping $12.00 3-8 Business Days
Economy Shipping FREE (Orders $75 & above) 3-8 Business Days, excluding Hawaii and Alaska.
Standard Shipping $15 2-5 Business Days
US 2 Day Shipping $20 2 Business Days
Do you ship international?
Yes, we ship internationally. Rates are calculated at the check out and we offer DHL, UPS and USPS options.
Rewards Points
How do I earn points?
For every $1 dollar you spend with The Olive Hive, you will earn 5 rewards point! The use of gift cards and point redemptions do not count toward your rewards earnings. Rewards points are not given when purchasing with a gift card as monies owed on taxes are also ineligible for rewards point redemption.
How do I use my points?
Congrats on being a rewards member! You must be logged in to access your points at checkout! To apply points, simply complete the following steps -
Are my points available to use during a sale?
Yes, you can use your rewards points on top of a sale discount.
If I process a return can I receive my points back?
Yes, rewards points are treated the same as your own money. The points used on an order will be refunded back into your account first, and the balance of the refund will be returned to your original payment method. And can be used the same way at the time of checkout on your next order.
Promotions & Sales
Can I use a promotional code on an order with sale/discounted items?
Promotional codes cannot be combined with any other Promotions or Sales. Promotional codes are not applicable to gift cards. Promotional codes cannot be stacked.
What if my promo code does not work?
A promo code will only work if applicable to all items in the order. Promotional codes cannot be combined with any other Promotions or Sales. Promotional codes are not applicable to gift cards. Promotional codes cannot be stacked. If you believe your code should be applicable, please reach out to us and we would be happy to look into the specific code’s policies.
Gift Cards
Can I return a gift card?
Gift cards are “FINAL SALE” and therefore they are not eligible for return or exchange.
Can I use a promotional code to purcahse a gift card?
No, promotional codes are not applicable to gift cards.
Can I earn points when purchasing a gift card?
Yes
Can I earn points when purchasing with a gift card?
No, for every $1 dollar you spend with us, you will earn 5 rewards point! The use of gift cards and point redemptions do not count toward your rewards earnings.