Shipping Policy
US SHIPPING
Shipping Overview: We are committed to ensuring a smooth and efficient shipping experience for our customers. This policy outlines important information regarding shipping methods, processing times, shipping rates, and international orders.
Processing Time: Orders are typically processed within 1-2 business days after they are placed. Please allow for additional processing time during peak seasons or holidays.
Shipping is FREE for all orders over $100 in the US, excluding Hawaii and Alaska.
Shipping Methods: We offer a variety of shipping options to cater to your needs:
- Economy (3-8 days): Estimated delivery within 3-8 business days.
- Standard (2-5 days): Estimated delivery within 2-5 business days.
- US 2 day: Estimated delivery within 2 business days.
4. Shipping Rates:
- Economy (3-8 days): $12
- Standard (2-5 days): $13
- US 2 day: $30
- Our customers get fast, free shipping on all orders over $100!
4a. Shipping Policy for Alaska and Hawaii
- We ship to Alaska and Hawaii! Shipping costs are calculated based on the weight of your order and the destination address.
- Delivery times may vary depending on the destination and shipping method selected at checkout.
- Customers can select their preferred shipping method at checkout.
5. Free Shipping: We offer free standard shipping on orders that meet a specified minimum purchase amount. This offer is only valid for orders within the contiguous United States, excluding Hawaii and Alaska.
6. Order Tracking: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment on our website or through the respective carrier's tracking system.
7. International Shipping: We offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and import fees levied by the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost. Please note that we cannot assume responsibility for any damage, loss, or theft that may occur.
8. Address Accuracy: It is vital to provide accurate shipping information, including your complete shipping address and contact details. We will not be held responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Any additional shipping charges incurred due to incorrect address information will be the responsibility of the customer.
9. Shipping Delays: While we make every effort to meet estimated delivery times, occasional shipping delays may occur due to factors beyond our control, such as weather conditions, carrier delays, or unforeseen circumstances. We appreciate your understanding in such situations.
10. Order Modifications: Once an order has been placed, modifications (including changes to shipping method, address, or items in the order) may not be possible. Please review your order carefully before finalizing.
11. Shipping Protection (US Only, international shipping no included): To ensure the safe and secure delivery of your orders, we offer an optional Shipping Protection Policy, which covers damaged, lost, or stolen products. This policy must be purchased at the time of checkout to be valid. Shipping protection acts as an insurance policy for your order. It ensures that if anything goes wrong during the shipping process, you are financially protected. However, if you choose not to purchase this protection at checkout, we cannot assume responsibility for any damage, loss, or theft that may occur. This policy helps us manage costs and ensures we can continue to offer competitive prices and high-quality service to all customers. For more details, please check this link Shipping Protection
If your order arrives damaged, here’s what you should do:
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Check for Shipping Protection: First, confirm if you purchased shipping protection during the checkout process. Shipping protection is an optional service that covers your order against damage, loss, or theft during transit.
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If You Have Shipping Protection:
- Document the Damage: Take clear photos of the damaged item(s) and the packaging.
- Contact Customer Support: Reach out to our customer support team as soon as possible. Provide them with the order details, photos, and a description of the damage.
- Resolution: Our team will review your case and, if the claim is valid, arrange for a replacement, repair, or refund according to the terms of the shipping protection.
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If You Do Not Have Shipping Protection:
- Unfortunately, without shipping protection, we are unable to cover damages that occur during transit. In this case, you may need to file a claim directly with the shipping carrier. Contact the carrier for their claims process and provide any necessary documentation.
If you have any further questions or concerns about our shipping policy, please do not hesitate to contact our customer support team. Your satisfaction is our priority, and we are here to assist you every step of the way.